For 21+ only

f9bd's commitment to responsible gaming

We believe entertainment should always be safe and controlled. Your protection is our highest priority at f9bd.

Our commitment

As a trusted online entertainment platform in Bangladesh, f9bd places the highest importance on responsible gaming. We believe gambling should be an enjoyable leisure activity — not a source of financial pressure or mental distress.

To keep every player's experience safe and well-managed, f9bd maintains a range of protective tools and policies. On this page you will find out how to use these features and where to get help if you need it.

Remember — gaming is for entertainment only. Placing more bets in hopes of recovering lost money is never the solution.

Important warning

f9bd is for those aged 21 and above only.
Gambling can be addictive — stay aware.
Never bet with borrowed money or funds meant for household expenses.
Never spend beyond your budget.
Avoid playing when you are under stress or under the influence of alcohol.
If you feel there is a problem, contact us.

24/7

Live support

21+

Age verification

SSL

Secure platform

৳100

Minimum deposit limit

Protective tools

f9bd provides these tools free of charge to help keep your gaming safe.

Set deposit limits

Set a daily, weekly or monthly deposit limit. Once a limit is set it cannot be increased before the specified period ends — this keeps your budget in check and prevents overspending.

Session time limits

Set a maximum duration for each of your gaming sessions. Once the set time is up, the platform will automatically prompt you to take a break. Avoid continuous uninterrupted play.

Self-Exclusion

If you feel you are losing control over your gaming, you can temporarily close your account for a chosen period — from 7 days up to permanently. Logging in will not be possible during this time.

Cooling-off break

Want to step away from gaming for a few days? Use the cooling-off feature. Pause your account for 24 hours to 30 days — clear your head, then make a decision.

Gaming history review

You can view a complete history of all your transactions, bets and wins and losses at any time. Review your own gaming patterns and make changes if needed.

24/7 support

If you ever feel you need help, f9bd's 24/7 live chat support is always ready. Speak directly in Bengali and get a quick resolution.

21+

Age verification policy

f9bd is strictly for those aged 21 and above only. Registration and play by minors is strictly prohibited.

How we verify age

Age declaration at registration

When opening an account, every user must provide their date of birth and confirm they accept the 21+ age requirement.

KYC identity verification

For withdrawals or high-value transactions, identity is verified through a national ID card or passport.

Suspicious accounts suspended

If there is any doubt about the age associated with an account, it will be suspended immediately for investigation.

Parental control support

Parents can use internet filtering software on their child's device. Contact our live chat for more details.

Recognise the signs of problem gambling

If you notice any of the following signs in yourself, seek support immediately.

Financial signs

Betting with money meant for rent or daily expenses

Playing with borrowed or loaned money

Placing more bets to try to recover lost money

Selling valuables to fund your play

Behavioural signs

Hiding your gaming from family or friends

Becoming inattentive at work or in your studies

Unable to stop playing

Repeatedly extending the time you spend playing

Emotional signs

Feeling restless and anxious when not playing

Turning to gaming to relieve stress

Feeling excessive anger or frustration after a loss

Continually placing larger bets for the thrill of winning

How to get help

If you feel gambling is having a negative impact on your life, do not try to face it alone — seek help. f9bd is always here for you.

Our support team speaks Bengali and will listen to your concerns with complete confidentiality. Contact us at any time via live chat or email for help with self-exclusion or setting account limits.

Email: [email protected]

Responsible gaming tips

Set a budget before each session and stick to it.
Take regular breaks — at least 10 minutes every hour.
Avoid alcohol or any other substances while playing.
Treat winnings as a bonus, not as income.
Talk honestly with family and friends about your gaming habits.
Keep gaming as a source of enjoyment — not a solution to problems.

How to activate self-exclusion

Log in to your account

Access your account at f9bd and go to the "Account Settings" section.

Open the responsible gaming menu

Find and select the "Responsible Gaming" option in settings.

Choose a limit or exclusion

Select the option that suits your needs — deposit limit, session time limit, cooling-off or self-exclusion.

Confirm

Confirm the chosen limit or exclusion period. It will take effect immediately.

Contact support for help

If you have trouble doing it yourself, get help from 24/7 live chat support. Our team will assist you in Bengali.

Common FAQs

Frequently asked questions about responsible gaming and their answers.

Go to the "Responsible Gaming" section in your account settings and select the deposit limit option. You can set a daily, weekly or monthly limit. Once a limit is lowered it takes effect immediately, but raising a limit is subject to a specific waiting period. For further help, contact us via 24/7 live chat.

Yes, your remaining account balance stays safe when self-exclusion is active. Once the exclusion period ends — or earlier where applicable — you can request a withdrawal. Your funds remain fully protected; only access to gameplay is temporarily disabled.

Cooling-off is a short break of 24 hours to 30 days — it is for temporary rest. Self-exclusion is a longer-term decision that can be set from 7 days up to permanently, and during this period no promotional emails or offers will be sent to you. For serious concerns, permanent self-exclusion is recommended.

Start by speaking to them with empathy and give them space to talk about the problem without judgement. If you contact f9bd, we can help review the relevant account. Seeking help is not a sign of weakness — it is an act of courage.

No. f9bd is strictly for those aged 21 and above only. Age is verified at registration and suspicious accounts are suspended. Any account found to belong to a minor will be permanently closed.

For cooling-off, your account reactivates automatically once the chosen period ends. For self-exclusion, it is not possible to reopen your account before the set period expires. If you wish to return after the period ends, contact us via live chat — we will confirm that you are truly ready.

Play safe, stay happy

Enjoy responsibly at f9bd. We are always ready to help with anything you need.