f9bd's Privacy Policy

What Information We Collect

f9bd collects certain necessary information from users in order to provide its services. This information comes primarily from two sources — first, information you voluntarily provide; and second, information automatically collected while you use our platform.

A. Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (when identity verification is required)
• Payment-related information such as bKash, Nagad, or Rocket account details
• Login credentials (username and encrypted password)
• Messages and complaints you send via live chat or email

B. Automatically Collected Information

• IP address and device type (mobile, desktop, etc.)
• Browser type and operating system
• Time of access to the platform and session duration
• Pages visited and navigation history
• Information collected through cookies and similar tracking technologies

How We Use Your Information

f9bd uses collected information only for specific and legitimate purposes. The main purposes for which we use your information are described below.

Service Operation and Improvement

We use your information to create and manage your account, process financial transactions (via bKash, Nagad, and Rocket), and continuously improve the quality of our services.

Identity and Age Verification

In accordance with the applicable regulations of Bangladesh, f9bd provides services only to individuals aged 21 or older. We are obligated to use the information provided for the purpose of verifying age and identity.

Security and Fraud Prevention

We analyse your information to prevent unauthorised access, fraudulent activity, and money laundering. This keeps your account and funds secure.

Customer Support

The necessary information is used to enable our 24/7 live chat and email support team to provide effective solutions to your issues.

Meeting Legal Obligations

We may use or disclose information as required to comply with relevant legal directives, requests from regulatory bodies, or court orders.

Data Storage and Security

f9bd uses the highest industry-standard technology to protect your personal information. Our commitment to data security is as follows:

SSL Encryption

All data exchanged on our platform is protected through SSL (Secure Socket Layer) encryption. This keeps your login details, financial information, and communications completely private.

Limited Access

Only authorised staff whose work requires it can access your information. Third-party vendors are also contractually bound to follow the same confidentiality obligations.

Data Retention Period

Your information is retained only for as long as it is necessary to provide services or fulfil legal obligations. Even after an account is closed, certain information may be retained for a specified period as required by applicable law.

Regular Security Audits

Regular audits and vulnerability assessments are conducted to ensure the security of our systems. Any potential risk identified is resolved promptly.

Sharing Information with Third Parties

f9bd never sells your personal information. However, information may be shared in the following limited circumstances:

Service Provider Partners

Limited information may be shared with trusted third parties for the operation of services such as payment processing (bKash, Nagad, Rocket), technical infrastructure, and customer support. These partners are contractually bound to follow f9bd's strict privacy standards.

Legal Requirements

Information may be disclosed to respond to court orders, government directives, or legitimate requests from regulatory authorities. Where possible, we will endeavour to notify you in advance.

Fraud and Criminal Investigations

Information may be shared with relevant authorities to assist in investigations into financial crimes, fraud, or money laundering. This protects the interests of both us and you.

Business Transfers

If f9bd's business or assets are transferred to another entity, user information may also form part of that transfer. However, the new owner will also be required to comply with this privacy policy.

Cookies and Tracking Technology

Cookies and similar technologies are used on the f9bd website to improve your experience. Cookies are small text files stored in your browser.

Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, ensure security, and remember your preferences. Disabling these cookies may cause the service to not work properly.

Analytics Cookies

These cookies are used to analyse website traffic and understand user behaviour. They help us make the platform more usable.

Cookie Controls

You can control or delete cookies from your browser settings. However, please note that disabling certain cookies may limit some features of our service.

Your Rights

f9bd believes that every user should have control over their own personal information. We therefore provide you with the following rights:

Right of Access

You can find out at any time what information we hold about you. Through a written request, you can receive a copy of this information.

Right to Rectification

If any information in your account is incorrect or incomplete, you can contact us to have it corrected. Accurate information helps us provide a better quality of service.

Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, retaining certain information for a specified period may be mandatory due to legal obligations or the need to resolve disputes.

Right to Object to Processing

You may object to your information being used for marketing purposes. Upon receiving such a request, we will take action accordingly without delay.

Right to Lodge a Complaint

If you believe we have violated this Policy, contact us directly. We will review all complaints with the utmost transparency.

Protection of Minors

f9bd is an adults-only platform. We strictly prohibit registration or use of the service by anyone under the age of 21.

Age verification at the time of registration is a mandatory process. If an account is identified as belonging to a minor, it is immediately closed and the associated information is securely deleted. We advise parents and guardians to monitor their children's internet use and to use tools that block gambling-related sites.

For more information on responsible gaming, please visit our Responsible Gaming page.

Policy Changes and Updates

f9bd reserves the right to update this privacy policy from time to time. Amendments may be made to the policy as a result of new legal requirements, technological changes, or improvements to the service.

For significant changes, we will send a notice to your registered email address or display a notification on the platform. Continued use of the platform after a change is made will be considered acceptance of the updated policy.

The most recently effective version will always be available on this page. The "Last Updated" date shown at the top of the policy always indicates the date of the most recent change.

Contact and Complaints

If you have any questions, comments, or complaints regarding this privacy policy, please contact us. Our privacy team is always ready to resolve your concerns promptly.

We process all privacy-related requests within a reasonable timeframe. For urgent security matters, immediate assistance is available via live chat.